Support
Simple answers.
Direct support.
Need help opening or extracting an archive? Check the answers below, or email us with the archive format and what happened.
Where are my files sent?+
Nowhere. Archive processing happens on your device. You choose both the archive and extraction destination through Apple’s Files interfaces.
Why can’t an archive open?+
The archive may be incomplete, corrupted, use an unsupported codec, require a missing multipart volume, or use an encryption variant the installed engine cannot read.
Does ZipWise replace Files?+
No. ZipWise focuses on archives and relies on Files, iCloud Drive, and installed File Providers for storage and organization.
Can extraction continue in the background?+
iOS does not guarantee unlimited background execution. Keep ZipWise open for long extractions; the app stops safely if the system suspends the job.